Order Cancellation Policy
The Seller shall be under no obligation to accept amendment, cancellation or recession of any order or any part thereof, but may nevertheless agree in writing to such amendment, cancellation or recession upon whatever terms and conditions it chooses to impose. Please contact your customer services representative in the case you wish to cancel an order.
Returns Policy
It is Yorlab’s policy to accept convenience returns of standard catalogue products (where customers have ordered items they do not require), within 30 calendar days of delivery which is subject to a 15% restocking fee for the invoiced value of the products being returned plus £20.00 administration fee. This returns policy only applies to products inventoried at Yorlab and are in a unused, re-saleable condition and does not apply to:
(i) Products which have been discontinued.
(ii) Products which are personalized or customized.
(iii) Products not purchased from Yorlab.
(iv) Refrigerated or temperature controlled products.
(v) Products which are outdated, shelf worn, used or defaced.
(vi) Reagents, diagnostics, sterile, chemicals or medical products.
(vii) Products which are expired or with an expiration date too short for re-sale.
Returns of custom products, non-catalogue products, and not inventoried products are not permitted. Customer must obtain a return goods authorization from Yorlab customer services or from the Yorlab website and reference the RGA number on return shipping documents. Collection will be arranged by Yorlab customer services. For the avoidance of doubt, this policy does not affect customer’s right to return products that develop faults or fail to perform to specifications during the applicable warranty period.
Shipping Error/Damage Policy
All goods conveyed by transport other than the Seller’s own shall be at the risk of the Buyer and no liability for loss or damage to goods in transit is accepted by the Seller. Any carrier and the Seller must be notified in writing of any shortages, errors, breakages, loss or damage and such other notification must be received by the Seller and carrier within 3 days of receipt of goods by the Buyer and of non-delivery within 14 days from the date of advice of despatch, this is an absolute requirement and failure to comply with these conditions will invalidate any claim. For the avoidance of doubt, this policy does not affect customer’s rights in respect of products that develop faults or fail to perform to specifications during the applicable warranty period.